Privacy Policy

1. What Data We Collect

When you interact with our website, create an account, or place an order, we collect details necessary to serve you:

• Contact Details: Your name, email address, mobile number, and shipping/billing addresses.
• Order Details: Items purchased, custom design parameters (texts, fonts, colors, backing preferences), and order history.
• Website Usage: Basic anonymous analytics data such as page views and browser characteristics to improve your browsing experience.

2. Payment Data Security

Your payment security is extremely important to us. All online payments are handled directly by Razorpay, a secure PCI-DSS compliant third-party gateway.

• PLUTONEOM never stores, sees, or processes your credit card numbers, CVVs, netbanking credentials, or UPI PINs.
• Your sensitive payment details are securely processed directly by Razorpay in encrypted form.

3. How We Use Your Data

We use the collected information for the following specific purposes:

• Fulfill Orders: To process payments, fabricate your custom designs, and ship products to your address.
• Customer Support: To address queries, handle verified damage replacements, and notify you of order status updates.
• Marketing & Updates: Occasionally, we may send email or SMS updates about new designs, custom options, or discount codes. You can opt-out/unsubscribe from these communications at any time.

4. Third-Party Sharing

We respect your privacy. We do not sell, trade, or rent your personal data to third-party marketing companies. We only share details with trusted service partners to fulfill your orders (e.g. sharing your address and phone number with shipping partners like Blue Dart/Delhivery and SMS/Email notification services).

5. Contact Us

If you have any questions, feedback, or concerns regarding your data or our privacy practices, please contact us at plutoneom@gmail.com.